Last Updated: 03/06/2026
At Hagglers Corner (“we”, “our”, “us”), we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, buy tickets, subscribe to our mailing list, contact us, or otherwise interact with us.
We believe privacy should be simple and transparent. We only collect the information we genuinely need to operate our venue, sell tickets securely, communicate with customers, and improve our services.
We do not sell personal data.
We do not use invasive advertising trackers.
We use privacy-focused analytics that do not track individuals.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Hagglers Corner is the data controller responsible for your personal data under the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
Contact Details
Hagglers Corner
586 Queens Rd
Sheffield
S2 4DU
United Kingdom
If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact us through our website contact form, in writing at the address above, or via email at office@hagglerscorner.co.uk
2. What Personal Data We Collect
We only collect personal data when you voluntarily provide it or when it is necessary for our website to function.
a) Website Browsing
When you browse our website, we use Fathom Analytics to understand general website usage and performance.
Fathom Analytics is designed to protect user privacy:
- It does not use cookies
- It does not track users across websites
- It does not collect personal data
- It does not store IP addresses
- It does not create behavioural profiles
The information we receive is fully anonymous and helps us understand broad trends such as:
- Which pages are visited most often
- Which events are popular
- Approximate traffic volumes
- General website performance
b) Ticket Purchases
When you purchase tickets from us, we may collect:
- Your name
- Email address
- Billing address
- Order details
- Transaction information
This information is used to:
- Process your booking
- Send your tickets and confirmations
- Provide customer support
- Maintain legally required financial records
- Prevent fraudulent transactions
Payments are processed securely by Stripe. We do not store or have access to your full card details.
c) Newsletter Subscriptions
If you subscribe to our newsletter, we collect:
- Your name (if provided)
- Your email address
We use this information to:
- Send updates about events and activities
- Share venue news and announcements
- Send occasional marketing communications
Marketing emails are managed through Mailchimp.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in any email
- Contacting us directly
d) Contact Forms and Emails
If you contact us through our website, by email, or by social media, we may collect:
- Your name
- Email address
- Phone number (if provided)
- The contents of your message
- Any information you choose to share with us
We use this information solely to respond to your enquiry and provide support.
3. Legal Basis for Processing Your Data
Under UK GDPR, we rely on the following lawful bases for processing your personal data:
Contractual Necessity
Where processing is necessary to:
- Sell tickets
- Process payments
- Deliver services you have requested
Legitimate Interests
Where processing is reasonably necessary for:
- Operating and improving our website
- Preventing fraud
- Responding to enquiries
- Maintaining venue security and administration
Consent
Where you have explicitly agreed to:
- Receive marketing emails
- Subscribe to newsletters
You may withdraw your consent at any time.
Legal Obligations
Where we are legally required to:
- Maintain accounting records
- Comply with tax regulations
- Respond to lawful requests from authorities
4. Cookies and Similar Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
Cookies We Use
We only use strictly necessary cookies required for our website to function securely and properly.
Because these cookies are essential, they do not require prior consent under UK law.
Essential Cookies Include:
Ticketing & Checkout Functionality
Cookies that:
- Remember items in your cart
- Maintain secure checkout sessions
- Ensure ticket purchases function correctly
Security & Fraud Prevention
Our payment processor, Stripe, may place security-related cookies such as:
- __stripe_mid
These help detect and prevent fraudulent transactions.
Website Performance & Functionality
We may use functional session cookies such as:
- PHPSESSID
- breakdance_session_count
These help:
- Maintain secure browsing sessions
- Improve page loading
- Ensure the website displays correctly
What We Do NOT Use Cookies For
We do not use:
- Advertising cookies
- Behavioural tracking cookies
- Retargeting pixels
- Cross-site tracking technologies
- Meta/Facebook tracking pixels
- TikTok tracking pixels
- X/Twitter tracking pixels
We do not share your browsing behaviour with advertisers.
5. Third-Party Services
We work with a small number of trusted third-party providers who help us operate our business.
These providers only receive the information necessary to perform their services and are required to handle data securely and lawfully.
Our Third-Party Providers Include:
Stripe
Used to securely process payments and prevent fraud.
Mailchimp
Used to manage email newsletters and mailing lists.
Fathom Analytics
Used for anonymous, cookie-free website analytics.
Website Hosting Providers
Used to securely host our website and ticketing systems.
Some providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
6. Data Retention
We only keep personal data for as long as necessary.
Ticketing & Financial Records
We generally retain transaction and booking records for up to 6 years to comply with UK tax and accounting laws.
Marketing Data
If you subscribe to our newsletter, we retain your information until you unsubscribe or request deletion.
Customer Enquiries
We retain correspondence for as long as reasonably necessary to manage enquiries and support requests.
7. Data Security
We take reasonable technical and organisational measures to protect your personal data from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
These measures include:
- Secure hosting
- Encrypted payment processing
- Restricted administrative access
- Regular software and security updates
However, no internet transmission or storage system can ever be guaranteed 100% secure.
8. Your Rights Under UK GDPR
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data where legally permissible
- Object to certain processing activities
- Request restriction of processing
- Withdraw consent for marketing communications
- Request transfer of your data in certain circumstances
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
ICO Contact Information
Information Commissioner’s Office (ICO)
We encourage you to contact us first so we can try to resolve any concerns directly.
9. Children’s Privacy
Our website and services are not specifically directed at children under 13.
We do not knowingly collect personal data from children without appropriate consent.
If you believe a child has provided us with personal data, please contact us and we will remove it where appropriate.
10. External Links
Our website may contain links to third-party websites, ticketing services, or social media platforms.
We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in legal requirements
- Changes to our services
- Improvements to our privacy practices
Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Hagglers Corner
586 Queens Rd
Sheffield
S2 4DU
United Kingdom
Or contact us through our website contact form.